Trade terms

These terms apply to every trade account and every order placed through The Pantry Trade (the-pantry.food). They apply between businesses. The supplier is:

1. Trade accounts

• Trade accounts are for registered businesses only (hospitality, catering, hotels, retail). We review every application and may refuse or close an account at our discretion.
• You confirm that the company details you provide (including your Chamber of Commerce and tax numbers) are correct and keep them up to date.
• You are responsible for keeping your login safe. Orders placed with your login are binding on your business.

2. Prices and volume pricing

• Prices are in US dollars per unit as shown (tub, case or box). Volume prices apply automatically per product when the quantity in one order reaches the tier.
• Prices may change; the price in your basket at the moment of payment applies to that order.

3. Ordering and payment

• Orders are paid in full at checkout through our payment provider (cards, Apple Pay, Google Pay and other methods shown). An order is confirmed once payment has succeeded; the invoice is sent by e-mail.
• Invoices are issued by OSM Enterprises LLC and carry the prefix PANTRY-B2B.

4. Delivery

• We deliver Monday to Saturday in the time window you choose. Orders close at 20:00 the day before delivery. Delivery on Curaçao is included.
• Frozen products are delivered in freezer boxes and must be stored at −18 °C or colder immediately. Please make sure someone can receive the goods at the address and time chosen.
• Check the delivery on arrival. Report missing or damaged items within 24 hours; we will replace or refund them.

5. Alcohol

Products containing alcohol are sold to licensed businesses for resale or use on their premises. You are responsible for complying with the licensing and age rules that apply to your business.

6. Cancellations and refunds

Orders can be changed or cancelled until 20:00 the day before delivery by contacting the trade desk. If a product is unavailable we refund that line or offer an alternative. Refunds go back to the original payment method.

7. Liability

Our liability per order is limited to the amount paid for that order; we are not liable for indirect or consequential loss, including loss of profit. Nothing limits liability that cannot be limited by law.

8. Law

These terms are governed by the laws of the State of Florida, United States. We will always try to resolve issues directly with you first.

9. Contact

Trade desk: WhatsApp +5999 225 9572 or andy@osm.enterprises. See also our privacy policy and cookie policy.